Gary Crittenden serves as a managing partner and CEO at HGGC, LLC. Additionally, he is chairman of the board of directors at two companies within HGGC’s investment portfolio, Citadel Plastics and iQor. The latter firm, a New York City-based outsourcing solutions and customer contact business that specializes in real-time data analytics, provides its services to a select set of vertical markets including financial service, utilities and health care. Through its operating centers in 39 locations around the world that are staffed by more than 17,000 specialists, iQor has the capability to help any business develop innovative ways to care for and understand customers, helping to drive revenue growth while strengthening clients’ brand and marketing image.
Under Gary Crittenden’s leadership as Chairman of the Board and a team of outstanding operating executives, iQor offers extensive resources to its clients. The company provides services such as outsourced management of accounts receivable, comprehensive IT solutions for back office processing, and its signature customer care solutions. In addition, the company formed the iQor Innovations Lab, which is comprised of a team of professionals and analysts who can provide comprehensive information about customers to the firm’s clients, enabling more targeted marketing. By focusing on what it calls “Customers’ DNA,” iQor leverages large data sets to discover plans and models that allow businesses to thrive while providing satisfaction to its customer base.